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Help Desk Services

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Its main concepts are:

  • Centralised contact point (first level support)
  • Phone number deviation at the end of the “standard period” work
  • Full picket service availability guaranteed by the Best Vision Ltd. engaged turnaround staff
  • Announced demands registered in a specific Service Desk mgmt. tool (“GP”)


“GP service desk” mgmt. tool

Centralised control system for change & request management and monitoring


Inventories, Process definitions, Service monitoring information, Change requests & extension, Problems & errors (Help Desk), Internal controls, Risks & measures, Project activities & results, Time & status reporting, Meeting organisation, Use & test cases for implementation, Program modules & deliveries, Data information.

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