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BRAVO ITO

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BRAVO ITO

BRAVO ITO (Information Technology Outsourcing): the full IT process management service (ASP and SaaS) that also extendes the wide possibilities of tailor-made personalization to application functions supporting financial business.

Service aims:

  • Hosting
  • Operative system and software application release and test mgmt.
  • Help Desk
  • ICT Governance consultancy and training

Service items:

  • Main application server (production centre)
  • Slave application server (remote backup centre)
  • Secure connection, all safety devices (e.g. firewall, VPN boxes, strong authentication tokens. etc.)
  • Storage devices
  • Redundant authentication servers
  • Redundant Management Information System servers and other concurrent application servers (legal information production, interbanking messaging
    management, electronic archiving, etc.)
  • Anti-intrusion and fire prevention devices
  • UPS machines
  • Hardware and software providers assistance contracts
  • Full availability of core banking system (BEST®), time zones indipendent 24/7, including: application release. testing and Help Desk services
  • EoD, EoM, EoQ, EoY processes mgmt.
  • ISAE 3402 type II

Service aims:

To guarantee the data recovery and critical/vital/sensitive functions in case of accidents or disasters which could prejudice the business continuity

Service items:

  • Synchronized and/or unsynchronized backups
  • Tapes backup management according to personalized SLAs
  • Escalation procedures of data and functions restore according to personalized SLAs and BCP
  • Periodical tests and BCP reviews support
  • ISAE 3402 type II

Service aims:

  • Provide a qualified service related to the overall client IT infrastructure management
  • IMAC (Install Move Add Change) activities according to client policies and approval processes (ex ante) and reporting requirements (ex-post), as described in personalized SLAs

Service items:

  • On-site management of maintenance, monitoring, IMAC activities related to servers, personal computers, printers, firewall, routers. VoiP devices, etc.
  • Process management related to security policies and services supported by software application tools (i.e. e-mail, anti-virus and anti-spamming, IP addresses, etc.)
  • Guarantees and licenses contracts management
  • Help Desk, 24/7 available

Service aims:

This service is offered by Best Vision Solutions & Services in order to guarantee the Business Continuity to its clients in case of accidents or disasters which could prejudice their infrastructure

Service items:

  • Office equipments, i.e. personal computers, printers, phones, fax machines, furniture, safes, etc. – as defined in personalized SLAs
  • Space, power, testing, environments and other support services for the necessary equipment installed at the Best Vision Solutions & Services network location
  • Routine maintenance for the equipment at the Best Vision Solutions & Services network location
  • Overall network management and monitoring of the equipment at the Best Vision Solutions & Services network location
  • Central telephone number of Best Vision Solutions & Services Network Management Services Center (NMSC)
  • Online or cold data backup at the Best Vision Solutions & Services infrastructure, according to personalized SLAs
  • Periodical tests and BCP reviews support

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