Help Desk Services

Its main concepts are:

• Centralised contact point (first level support)
• Phone number deviation at the end of the “standard period” work
• Full picket service availability guaranteed by the Best Vision Ltd. engaged turnaround staff
• Announced demands registered in a specific Service Desk mgmt. tool (“GP”)

“GP service desk” mgmt. tool

Centralised control system for change & request management and monitoring

Examples:

Inventories, Process definitions, Service monitoring information, Change requests & extension, Problems & errors (Help Desk), Internal controls, Risks & measures, Project activities & results, Time & status reporting, Meeting organisation, Use & test cases for implementation, Program modules & deliveries, Data information.