- +41 58 307 05 55 (Europe)
- +1 305 728 53 69 (America)
- info@bestvision.group
BRAVO ITO
BRAVO ITO
BRAVO ITO (Information Technology Outsourcing): the full IT process management service (ASP and SaaS) that also extendes the wide possibilities of tailor-made personalization to application functions supporting financial business.
ASP & operating services
Backup and disaster recovery
ASP & operating services
Service aims:
- Hosting
- Operative system and software application release and test mgmt.
- Help Desk
- ICT Governance consultancy and training
Service items:
- Main application server (production centre)
- Slave application server (remote backup centre)
- Secure connection, all safety devices (e.g. firewall, VPN boxes, strong authentication tokens. etc.)
- Storage devices
- Redundant authentication servers
- Redundant Management Information System servers and other concurrent application servers (legal information production, interbanking messaging
management, electronic archiving, etc.) - Anti-intrusion and fire prevention devices
- UPS machines
- Hardware and software providers assistance contracts
- Full availability of core banking system (BEST®), time zones indipendent 24/7, including: application release. testing and Help Desk services
- EoD, EoM, EoQ, EoY processes mgmt.
- ISAE 3402 type II
Backup and disaster recovery
Service aims:
To guarantee the data recovery and critical/vital/sensitive functions in case of accidents or disasters which could prejudice the business continuity
Service items:
- Synchronized and/or unsynchronized backups
- Tapes backup management according to personalized SLAs
- Escalation procedures of data and functions restore according to personalized SLAs and BCP
- Periodical tests and BCP reviews support
- ISAE 3402 type II
Networking & IMAC services
Business continuity
Networking & IMAC services
Service aims:
- Provide a qualified service related to the overall client IT infrastructure management
- IMAC (Install Move Add Change) activities according to client policies and approval processes (ex ante) and reporting requirements (ex-post), as described in personalized SLAs
Service items:
- On-site management of maintenance, monitoring, IMAC activities related to servers, personal computers, printers, firewall, routers. VoiP devices, etc.
- Process management related to security policies and services supported by software application tools (i.e. e-mail, anti-virus and anti-spamming, IP addresses, etc.)
- Guarantees and licenses contracts management
- Help Desk, 24/7 available
Business continuity
Service aims:
This service is offered by Best Vision Solutions & Services in order to guarantee the Business Continuity to its clients in case of accidents or disasters which could prejudice their infrastructure
Service items:
- Office equipments, i.e. personal computers, printers, phones, fax machines, furniture, safes, etc. – as defined in personalized SLAs
- Space, power, testing, environments and other support services for the necessary equipment installed at the Best Vision Solutions & Services network location
- Routine maintenance for the equipment at the Best Vision Solutions & Services network location
- Overall network management and monitoring of the equipment at the Best Vision Solutions & Services network location
- Central telephone number of Best Vision Solutions & Services Network Management Services Center (NMSC)
- Online or cold data backup at the Best Vision Solutions & Services infrastructure, according to personalized SLAs
- Periodical tests and BCP reviews support