{"id":7817,"date":"2021-10-10T15:54:24","date_gmt":"2021-10-10T13:54:24","guid":{"rendered":"https:\/\/bestvision.solutions\/?page_id=7817"},"modified":"2024-01-08T15:28:34","modified_gmt":"2024-01-08T14:28:34","slug":"services-dassistance","status":"publish","type":"page","link":"https:\/\/bestvision.solutions\/fr\/externalisation\/services-dassistance\/","title":{"rendered":"Services d&rsquo;assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7817\" class=\"elementor elementor-7817 elementor-1652\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-efed144 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"efed144\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;27d8f91&quot;,&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;tilt&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-376f443 elementor-invisible\" data-id=\"376f443\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f645d2 elementor-widget elementor-widget-heading\" data-id=\"4f645d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Services d&rsquo;assistance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b3d435 elementor-align-center elementor-widget elementor-widget-raven-breadcrumbs\" data-id=\"3b3d435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"raven-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"raven-breadcrumbs raven-breadcrumbs-default\"><div class=\"breadcrumb\">\t\t\t\t<div class=\"breadcrumb-item active\" aria-current=\"page\"><span>Home<\/span><\/div>\n\n\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7665791 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7665791\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;dc9b4fc&quot;,&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0c05ca8\" data-id=\"0c05ca8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9b8c5b1 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"9b8c5b1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;4d66c7f&quot;,&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b22971e\" data-id=\"b22971e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c2bb67 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"7c2bb67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/jupiterx.artbees.net\/business-consulting\/wp-content\/uploads\/sites\/424\/2020\/05\/service-details-icon-support.svg\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Parlons-en avec un consultant<\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb91c23 elementor-align-left elementor-tablet-align-center elementor-widget elementor-widget-raven-button\" data-id=\"fb91c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;turn_to_popup_action_button&quot;:&quot;no&quot;}\" data-widget_type=\"raven-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"raven-widget-wrapper\">\n\t\t\t<a class=\"raven-button raven-button-widget-normal-effect-none  raven-button-text-align-center raven-button-link elementor-animation-pop\" href=\"tel:+41583070555\">\t\t\t\t<div class=\"raven-button-overlay\" ><\/div>\n\t\t\t\t<span class=\"raven-button-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"button-text-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"raven-button-texts-wrapper\">\n\t\t\t\t\t\t\t<div class=\"button-text\">\n\t\t\t\t\t\t\t\t<span class=\"raven-button-text\">\n\t\t\t\t\t\t\t\t\t+41 58 307 05 55\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4a67c4 elementor-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a4a67c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@bestvision.group\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@bestvision.group<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e1c98e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"e1c98e8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;4d66c7f&quot;,&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-05b7506\" data-id=\"05b7506\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4e02a4 elementor-align-left elementor-tablet-align-center elementor-widget elementor-widget-raven-button\" data-id=\"e4e02a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;turn_to_popup_action_button&quot;:&quot;no&quot;}\" data-widget_type=\"raven-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"raven-widget-wrapper\">\n\t\t\t<a class=\"raven-button raven-button-widget-normal-effect-none  raven-button-text-align-center raven-button-link elementor-animation-pop\" href=\"https:\/\/bestvision.eu.com\/bestvision_solutions\/wp-content\/uploads\/2021\/10\/Best-Vision-Services.pdf\" target=\"_blank\">\t\t\t\t<div class=\"raven-button-overlay\" ><\/div>\n\t\t\t\t<span class=\"raven-button-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"button-text-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"raven-button-texts-wrapper\">\n\t\t\t\t\t\t\t<div class=\"button-text\">\n\t\t\t\t\t\t\t\t<span class=\"raven-button-text\">\n\t\t\t\t\t\t\t\t\tT\u00e9l\u00e9charger la brochure\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-38230e0\" data-id=\"38230e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a412342 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a412342\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SERVICES D'ASSISTANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b8ccd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e9b8ccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09146ce elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"09146ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ses principaux concepts sont les suivants<\/strong><\/p>\n<ul>\n<li>Point de contact centralis\u00e9 (support de premier niveau)<\/li>\n<li>D\u00e9viation du num\u00e9ro de t\u00e9l\u00e9phone \u00e0 la fin de la \u00ab\u00a0p\u00e9riode standard\u00a0\u00bb de travail<\/li>\n<li>Disponibilit\u00e9 totale du service de piquet garantie par le personnel engag\u00e9 de Best Vision Ltd.<\/li>\n<li>Demandes annonc\u00e9es enregistr\u00e9es dans un outil de gestion sp\u00e9cifique du Service Desk (\u00ab\u00a0GP\u00a0\u00bb)<\/li>\n<\/ul>\n<p><strong>\u00ab\u00a0Outil de gestion \u00ab\u00a0GP service desk<\/strong><\/p>\n<p>Syst\u00e8me de contr\u00f4le centralis\u00e9 pour la gestion et le suivi des changements et des demandes<\/p>\n<p><span style=\"text-decoration: underline;\">Exemples :<\/span><\/p>\n<p>Inventaires, d\u00e9finitions des processus, informations sur le suivi des services, demandes de changement et extension, probl\u00e8mes et erreurs (service d&rsquo;assistance), contr\u00f4les internes, risques et mesures, activit\u00e9s et r\u00e9sultats des projets, rapports sur le temps et l&rsquo;\u00e9tat, organisation de r\u00e9unions, cas d&rsquo;utilisation et de test pour la mise en \u0153uvre, modules de programme et livraisons, informations sur les donn\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0c8bb elementor-invisible elementor-widget elementor-widget-jet-images-layout\" data-id=\"5d0c8bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;1&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"jet-images-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-images-layout jet-elements\">\n<div class=\"jet-images-layout layout-type-grid\" data-settings='{\"layoutType\":\"grid\",\"justifyHeight\":100}'>\n\t<div class=\"jet-images-layout__list col-row disable-cols-gap disable-rows-gap column-desktop-1 column-tablet-2 column-mobile-1\" >\n<div class=\"jet-images-layout__item col-desk-1\">\n\t<div class=\"jet-images-layout__inner\">\n\t\t<div class=\"jet-images-layout__image-loader\"><span><\/span><\/div>\n\t\t<a class=\"jet-images-layout__link \" href=\"https:\/\/bestvision.eu.com\/bestvision_solutions\/wp-content\/uploads\/2021\/10\/Help-Desk-Workflow-1024x737-1.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"5d0c8bb\">\n\t\t\t<div class=\"jet-images-layout__image\">\n\t\t\t\t<img decoding=\"async\" class=\"jet-images-layout__image-instance\" src=\"https:\/\/bestvision.solutions\/wp-content\/uploads\/2021\/10\/Help-Desk-Workflow-1024x737-1.jpg\" alt=\"Help-Desk-Workflow-1024x737\" loading=\"lazy\">\t\t\t<\/div>\n\t\t\t<div class=\"jet-images-layout__content\"><h5 class=\"jet-images-layout__title\">PROCESSUS DE TRAVAIL<\/h5><\/div>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddfebb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddfebb2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c1355cd&quot;,&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0902561 elementor-invisible\" data-id=\"0902561\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16c7c38 elementor-widget elementor-widget-heading\" data-id=\"16c7c38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Demande de d\u00e9monstration ou d'information\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c63265b elementor-invisible\" data-id=\"c63265b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abc366f raven-form-button-align-center elementor-widget elementor-widget-raven-form\" data-id=\"abc366f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;fields&quot;:[{&quot;label&quot;:&quot;Nom&quot;,&quot;placeholder&quot;:&quot;Nom&quot;,&quot;_id&quot;:&quot;f3e755b&quot;,&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:&quot;true&quot;,&quot;width&quot;:&quot;50&quot;,&quot;field_custom_id&quot;:&quot;f3e755b&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;type&quot;:&quot;text&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Email&quot;,&quot;type&quot;:&quot;email&quot;,&quot;placeholder&quot;:&quot;Email&quot;,&quot;_id&quot;:&quot;1702c38&quot;,&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:&quot;true&quot;,&quot;width&quot;:&quot;50&quot;,&quot;field_custom_id&quot;:&quot;1702c38&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Services&quot;,&quot;type&quot;:&quot;select&quot;,&quot;placeholder&quot;:null,&quot;required&quot;:&quot;true&quot;,&quot;_id&quot;:&quot;26250f8&quot;,&quot;acceptance_text&quot;:null,&quot;field_options&quot;:&quot;Veuillez cliquer et s\\u00e9lectionner ...\\nSyst\\u00e8me bancaire central BEST\\nBANQPRO Banking as a Platform\\nBanque par Internet\\nBanque mobile\\nFichier central d&#039;information (CIF)\\nLutte contre le blanchiment d&#039;argent (AML)\\nGestion de la relation client (CRM)\\nSolutions de financement du commerce\\nSolution de gestion des commandes\\nSolution de pr\\u00eats et d&#039;hypoth\\u00e8ques\\nEpargne et d\\u00e9p\\u00f4ts\\nGestion des risques\\nServices d&#039;externalisation (ITO \\\/ BPO)\\nOutils de conseil\\nBEST IRS \\\/ Services int\\u00e9gr\\u00e9s&quot;,&quot;rows&quot;:null,&quot;width&quot;:&quot;50&quot;,&quot;field_custom_id&quot;:&quot;26250f8&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;13707ce&quot;,&quot;type&quot;:&quot;acceptance&quot;,&quot;label&quot;:&quot;Acceptation&quot;,&quot;acceptance_text&quot;:&quot;J&#039;accepte les &lt;a href=\\&quot;https:\\\/\\\/bestvision.solutions\\\/fr\\\/gtu\\\/\\&quot; target=\\&quot;_blank\\&quot;&gt;Conditions g\\u00e9n\\u00e9rales d&#039;utilisation&lt;\\\/a&gt; et &lt;a href=\\&quot;https:\\\/\\\/bestvision.solutions\\\/fr\\\/gtu\\\/\\&quot; target=\\&quot;_blank\\&quot;&gt;Politique de confidentialit\\u00e9&lt;\\\/a&gt; de Best Vision Group.&quot;,&quot;required&quot;:&quot;true&quot;,&quot;width&quot;:&quot;50&quot;,&quot;field_custom_id&quot;:&quot;13707ce&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:&quot;&quot;,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:null},{&quot;_id&quot;:&quot;df02f7e&quot;,&quot;type&quot;:&quot;recaptcha_v3&quot;,&quot;label&quot;:&quot;recaptcha&quot;,&quot;recaptcha_badge&quot;:&quot;bottomleft&quot;,&quot;acceptance_text&quot;:null,&quot;field_custom_id&quot;:&quot;df02f7e&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;placeholder&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:null,&quot;field_value&quot;:null}],&quot;steps_type&quot;:&quot;number&quot;,&quot;steps_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"raven-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"raven-form raven-flex raven-flex-wrap raven-flex-bottom\" method=\"post\" name=\"New form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"7817\" \/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"abc366f\" \/>\n\t\t\t\t\t<div id=\"raven-field-group-f3e755b\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-50 raven-field-required\">\n\t\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[f3e755b]\" id=\"form-field-f3e755b\" class=\"raven-field\" placeholder=\"Nom\" data-type=\"text\" data-custom-id=\"f3e755b\" required=\"required\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-1702c38\" class=\"raven-flex-wrap raven-field-type-email raven-field-group elementor-column elementor-col-50 raven-field-required\">\n\t\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"email\" name=\"fields[1702c38]\" id=\"form-field-1702c38\" class=\"raven-field\" placeholder=\"Email\" data-type=\"email\" data-custom-id=\"1702c38\" required=\"required\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-26250f8\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-50 raven-field-required\">\n\t\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[26250f8]\" id=\"form-field-26250f8\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"26250f8\" required=\"required\"><option value=\"Veuillez cliquer et s\u00e9lectionner ...\">Veuillez cliquer et s\u00e9lectionner ...<\/option><option value=\"Syst\u00e8me bancaire central BEST\">Syst\u00e8me bancaire central BEST<\/option><option value=\"BANQPRO Banking as a Platform\">BANQPRO Banking as a Platform<\/option><option value=\"Banque par Internet\">Banque par Internet<\/option><option value=\"Banque mobile\">Banque mobile<\/option><option value=\"Fichier central d&#039;information (CIF)\">Fichier central d'information (CIF)<\/option><option value=\"Lutte contre le blanchiment d&#039;argent (AML)\">Lutte contre le blanchiment d'argent (AML)<\/option><option value=\"Gestion de la relation client (CRM)\">Gestion de la relation client (CRM)<\/option><option value=\"Solutions de financement du commerce\">Solutions de financement du commerce<\/option><option value=\"Solution de gestion des commandes\">Solution de gestion des commandes<\/option><option value=\"Solution de pr\u00eats et d&#039;hypoth\u00e8ques\">Solution de pr\u00eats et d'hypoth\u00e8ques<\/option><option value=\"Epargne et d\u00e9p\u00f4ts\">Epargne et d\u00e9p\u00f4ts<\/option><option value=\"Gestion des risques\">Gestion des risques<\/option><option value=\"Services d&#039;externalisation (ITO \/ BPO)\">Services d'externalisation (ITO \/ BPO)<\/option><option value=\"Outils de conseil\">Outils de conseil<\/option><option value=\"BEST IRS \/ Services int\u00e9gr\u00e9s\">BEST IRS \/ Services int\u00e9gr\u00e9s<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-13707ce\" class=\"raven-flex-wrap raven-field-type-acceptance raven-field-group elementor-column elementor-col-50 raven-field-required\">\n\t\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t\t<span class=\"raven-field-option raven-field-option-checkbox\">\n\t\t\t\t<input\n\t\t\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\t\t\ttype=\"checkbox\" name=\"fields[13707ce]\" id=\"form-field-13707ce-frjl\" data-custom-id=\"13707ce\" required=\"required\"  class=\"raven-field\">\n\t\t\t\t<label\n\t\t\t\t\tfor=\"form-field-13707ce-frjl\"\n\t\t\t\t\tclass=\"raven-field-label\">\n\t\t\t\t\tJ'accepte les <a href=\"https:\/\/bestvision.solutions\/fr\/gtu\/\" target=\"_blank\">Conditions g\u00e9n\u00e9rales d'utilisation<\/a> et <a href=\"https:\/\/bestvision.solutions\/fr\/gtu\/\" target=\"_blank\">Politique de confidentialit\u00e9<\/a> de Best Vision Group.\t\t\t\t\t\t\t\t\t\t\t<span class=\"required-mark-label\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-df02f7e\" class=\"raven-flex-wrap raven-field-type-recaptcha_v3 raven-field-group elementor-column elementor-col-\">\n\t\t\t<div class=\"raven-field-subgroup\" id=\"form-field-df02f7e\" data-custom-id=\"df02f7e\"><div class=\"raven-g-recaptcha\" data-sitekey=\"6LcqGMsfAAAAACFFWBerAUT4KhYnjNueTc5LoORL\" data-badge=\"bottomleft\" data-type=\"v3\" data-size=\"invisible\" data-action=\"Form\"><\/div><\/div>\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"raven-field-group raven-field-type-submit-button elementor-column elementor-col-100\">\n\t\t\t\t\t\t\t\t\t<button class=\"raven-submit-button elementor-animation-pop\" type=\"submit\">\n\t\t\t\t\t\t<span>Envoyer<\/span>\n\t\t<\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/form>\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Integrated Services BEST IRS BRAVO ITO BRAVO BPO Integrated Services Help Desk Services Legal Aspects &#038; Terms Parlons-en avec un consultant +41 58 307 05 55 info@bestvision.group T\u00e9l\u00e9charger la brochure SERVICES D&rsquo;ASSISTANCE Ses principaux concepts sont les suivants Point de contact centralis\u00e9 (support de premier niveau) D\u00e9viation du num\u00e9ro de t\u00e9l\u00e9phone \u00e0 la fin [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":7101,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"footnotes":""},"class_list":["post-7817","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Services d&#039;assistance - Bestvision Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bestvision.solutions\/fr\/externalisation\/services-dassistance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services d&#039;assistance - Bestvision Solutions\" \/>\n<meta property=\"og:description\" content=\"Home Integrated Services BEST IRS BRAVO ITO BRAVO BPO 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